Returns & Refunds Policy
This Returns & Refunds Policy applies to purchases made via ATG Creative Solutions (ATG Records) at https://atgcreative.solutions
1. Digital Music Downloads
We sell digital music products, including downloadable audio files such as singles, albums, and related media.
1.1 Right to Cancel
Under UK law, you normally have a 14-day cancellation period for online purchases.
However, by purchasing digital content from us, you acknowledge and agree that:
delivery of digital content begins immediately after purchase, and
you consent to this immediate supply
As a result, you may lose your right to cancel once download access has been provided, in accordance with the Consumer Contracts Regulations 2013.
1.2 Refunds for Digital Products
Refunds for digital music downloads will only be provided where:
the file has not been accessed or downloaded, or
the product is defective, corrupted, or not delivered
We do not offer refunds for change of mind once digital content has been successfully accessed.
2. Physical Products (Vinyl, CDs – Future Use)
This section applies only if we sell physical goods in the future.
2.1 Returns Period
You may return eligible physical goods within 14 days of receipt, in line with UK distance selling regulations.
2.2 Condition of Returns
To qualify for a return, items must:
be unused (where applicable)
be returned in original packaging where reasonably possible
Certain items may not be eligible for return, including:
sealed audio products once opened
personalised or custom-made items
3. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us at:
You are entitled to a repair, replacement, or refund in line with your statutory rights under the Consumer Rights Act 2015.
4. Refund Processing
Approved refunds will be processed to your original payment method within 14–30 days, depending on your payment provider.
5. Contact Us
If you have any questions about this policy, contact:
ATG Creative Solutions (ATG Records)
ceo@atgcreative.solutions